Join the Hogwash Team

Hogwash is currently hiring all positions including Customer Service Attendants, Customer Service Leads, Assistant Site Managers and Site Managers. Please see job descriptions and download an application or apply below.

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Job Descriptions

CUSTOMER SERVICE ATTENDANT

PURPOSE OF A CUSTOMER SERVICE ATTENDANT:

Maximize customer satisfaction and business volume by assisting customers, processing vehicles quickly and safely, resolving problems, and facility care.

PRIMARY RESPONSIBILITIES:

  • Greet customers with a smile and polite friendly attitude.
  • Comply with all standard operating procedures and safety protocols.
  • Gain a thorough understanding of Paystations and POS equipment.
  • Engage with customers to highlight unlimited monthly plans and increase enrollment.
  • Promptly guide customers onto conveyor safely, pointing out safety instructions.
  • Use hand signals to point out existing damage to vehicles entering the wash.
  • Identify potential hazard vehicles that should not enter the wash.
  • Maintain quality standards to ensure 100% customer satisfaction.
  • Address all customer issues professionally to ensure customer satisfaction.
  • Maintain the cleanliness of all Hogwash facilities, grounds, and equipment.
  • Gain a thorough understanding of the wash process, equipment, and chemicals.

SUCCESSFUL CSAS:

  • Earn $12-$15 per hour.
  • Maintain wash quality with frequent quality control checks.
  • Exceed customer expectations.
  • Present a professional image, in appearance and attitude.
  • Communicate effectively with customers and coworkers.

GROWTH/ADVANCEMENT TO CUSTOMER SERVICE LEAD FOCUS:

  • Master opening/closing functions and procedures.
  • Assist in recruiting, training, and coaching of employees.
  • Learn how to maintain chemical/supply inventories and ordering.
  • Lead by example and promote a culture of accountability.
  • Learn preventative maintenance to ensure safe operation and maximize equipment lifespan.

CUSTOMER SERVICE LEAD

PURPOSE OF A CUSTOMER SERVICE LEAD:

The Customer Service Lead’s purpose is to work closely with the Customer Service Attendants and General Manager to develop and maintain a team approach to process a clean, dry, shiny vehicle for each customer, while ensuring adherence to operational procedures.

PRIMARY RESPONSIBILITIES:

  • Greet customers with a smile and polite, friendly attitude.
  • Ensure 100% customer satisfaction.
  • Ensure team adheres to all standard operating procedures and safety protocols.
  • Demonstrate a thorough understanding of Pay stations and POS equipment.
  • Engage with customers to highlight unlimited monthly plans and increase enrollment.
  • Promptly guide customers onto conveyor safely, pointing out safety instructions.
  • Use hand signals to point out existing damage to vehicles entering the wash.
  • Identify potential hazard vehicles that should not enter the wash.
  • Maintain wash quality through accurate quality controls and frequent tunnel inspection.
  • Maintain the cleanliness of all Hogwash facilities, grounds, and equipment.

SECONDARY RESPONSIBILITIES:

  • Expand knowledge of the wash process and equipment.
  • Monitor chemical and supply inventory. Assist with orders, receiving and documentation.
  • Lead with integrity and promote a culture of accountability.
  • Maintain efficient day-to-day operations.
  • Assist with recruiting, development, and motivating Customer Service Attendants.

SUCCESSFUL CUSTOMER SERVICE LEADS:

  • Earn $14-$16 per hour.
  • Lead by example, taking initiative.
  • Mentor, train, and coach team members to expand operational knowledge.
  • Present a professional image, in appearance and attitude.
  • Communicate effectively with customers and coworkers.

PHYSICAL REQUIREMENTS:

  • Ability to work outdoors in all weather conditions.
  • Ability to work in a fast-paced environment while on your feet for the entire shift.
  • Must have reliable transportation.
  • Must be available to work a flexible schedule, including weekends.

GROWTH/ADVANCEMENT TO ASSISTANT SITE MANAGER FOCUS:

  • Monitor sales on a daily, weekly, and monthly basis.
  • Strive to achieve sales goals and store growth.
  • Maintain a clean, attractive, safe facility.
  • Maintain budgeted operational costs.
  • Ability to manage daily operations including opening and closing procedures.
  • Completion of required written reports in the allotted timeframe.
  • Perform weekly, monthly, and annual equipment preventative maintenance.
  • Demonstrate knowledge of WhenIWork application to schedule staff daily and weekly.
  • Ability to solve problems/restore operations in the event of an equipment malfunction.

ASSISTANT SITE MANAGER

PURPOSE OF AN ASSISTANT SITE MANAGER:

The Assistant Site Manager’s purpose is to work closely with the Site Manager and General Manager and direct activities of Customer Service Attendants to maintain a team approach to deliver a clean, dry, shiny vehicle for each customer in a safe, speedy, and friendly manner, while continually controlling the costs of operation and appearance of the facility.

PRIMARY RESPONSIBILITIES:

  • Maintain efficient day-to-day operations by scheduling sufficient manpower each day using the WhenIWork application.
  • Lead with integrity and promote a culture of accountability.
  • Properly address all customer concerns to ensure customer satisfaction.
  • Ensure team adheres to all standard operating procedures and safety protocols.
  • Continually expand knowledge of the wash process and equipment.
  • Schedule and perform weekly, monthly, and annual equipment preventative maintenance.
  • Solve problems/restore operations in the event of an equipment malfunction.
  • Monitor chemical and supply inventory. Assist with orders, receiving, and documentation.
  • Monitor sales on a daily, weekly, and monthly basis.
  • Strive to achieve sales goals and store growth.
  • Assist with recruiting, development, and motivating Customer Service Attendants.
  • Assist with PayStation cash, reconciliation, and prepare bank deposits.
  • Maintain the cleanliness of all Hogwash facilities, grounds, and equipment.
  • Manage daily operations, ensuring staff knowledge of opening and closing procedures.
  • Completion of required written reports in the allotted timeframe.

SECONDARY RESPONSIBILITIES:

  • Demonstrate knowledge of the wash process and equipment.
  • Monitor chemical and supply inventory. Assist with orders, receiving and documentation.
  • Lead with integrity and promote a culture of accountability.
  • Maintain efficient day-to-day operations.
  • Assist with recruiting, development, and motivating Customer Service Attendants.

SUCCESSFUL ASSISTANT SITE MANAGERS:

  • Earn a salary of $34,000 – $39,000 per year, plus incentives.
  • Possess a team mentality and a positive attitude.
  • Take initiative and have the drive to succeed.
  • Delegate tasks to the team members and maintain accountability.
  • Mentor, train, and coach personnel to develop operational knowledge.
  • Present a professional image, in appearance and attitude.
  • Communicate effectively with customers, coworkers, and owners.

PHYSICAL REQUIREMENTS:

  • High school diploma or equivalent. College course work a plus, not required.
  • Demonstrated leadership and customer service experience.
  • Computer proficiency with internet, email, POS, Microsoft Office etc.
  • Ability to work a flexible schedule to include nights and weekends.

GROWTH/ADVANCEMENT TO SITE MANAGER FOCUS:

  • Strive for excellence with a smile.
  • Meet/exceed sales and growth goals.

Site Manager

PURPOSE OF A SITE MANAGER:

The Site Manager’s purpose is to work closely with the General Manager and Assistant Site Manager and direct activities of Customer Service Attendants to maintain a team approach to deliver a clean, dry, shiny vehicle for each customer in a safe, speedy, and friendly manner, while continually controlling the costs of operation and appearance of the facility.

PRIMARY RESPONSIBILITIES:

  • Maintain efficient day-to-day operations by ensuring sufficient resources each day.
  • Lead with integrity and promote a culture of accountability.
  • Properly address all customer concerns to ensure customer satisfaction.
  • Ensure team adheres to all standard operating procedures and safety protocols.
  • Continually expand knowledge of the wash process and equipment.
  • Manage weekly, monthly, and annual equipment preventative maintenance program.
  • Solve problems/do repairs to restore operations in the event of an equipment malfunction.
  • Monitor chemical and supply inventory. Complete orders, receiving, and documentation.
  • Monitor sales on a daily, weekly, and monthly basis.
  • Strive to achieve sales goals and store growth.
  • Recruiting, development, and motivating Customer Service Attendants.
  • Manage PayStation cash, reconciliation, and prepare bank deposits.
  • Maintain the cleanliness of all Hogwash facilities, grounds, and equipment.
  • Manage daily operations including opening and closing procedures.
  • Completion of required written reports in the allotted timeframe.

SUCCESSFUL MANAGERS:

  • Earn a salary of $45,000 – $50,000 per year.
  • Possess a team mentality and a positive attitude.
  • Take initiative and have the drive to succeed.
  • Delegate tasks to the team members and maintain accountability.
  • Mentor, train, and coach personnel to develop operational knowledge.
  • Present a professional image, in appearance and attitude.
  • Communicate effectively with customers, coworkers, and owners.

PHYSICAL REQUIREMENTS:

  • High school diploma or equivalent. College degree preferred, not required.
  • Demonstrated leadership and customer service experience.
  • Computer proficiency with internet, email, POS, Microsoft Office etc.
  • Ability to work a flexible schedule to include nights and weekends.

GROWTH/ADVANCEMENT FOCUS:

  • Strive for excellence with a smile.
  • Meet/exceed sales and growth goals.